Shipping Policy

Order processing

Orders are normally processed within 2–3 business days. Business days do not include weekends or local public holidays.

Orders placed during particularly busy periods may take longer to process. If there is a material delay, we will contact you using the email address provided with your order.

Dispatch location

This product is currently dispatched in 2 days and shipped worldwide.

Delivery estimate

Your delivery estimate will be shown at checkout before you complete payment.

Delivery times vary by destination country. The supplier's France-only 1–3 business-day estimate does not apply to international orders.

Delivery charges

Your shipping charge will be displayed before you complete payment.

Tracking

Tracking information will be emailed once it becomes available. Tracking updates can sometimes take time to appear after dispatch, particularly for cross-border shipments.

International delivery, customs and taxes

Because products are dispatched from outside many destination countries, delivery can occasionally be affected by carrier delays, customs processing or public holidays.

Depending on the destination, your order may be subject to import duties, taxes or customs fees set by local authorities. Any charges collected by us will be clearly disclosed before payment. Where duties or taxes are collected by the carrier on delivery, these are the customer's responsibility.

Incorrect addresses

Customers are responsible for checking that their delivery address is correct before completing payment.

If an address needs to be changed, please contact us immediately. Address changes cannot be guaranteed after processing or dispatch.

Delayed or missing orders

If an order has not arrived within the displayed delivery window, please contact support with your order number.

We will investigate the shipment with the carrier and provide an appropriate resolution.