Returns and Refund Policy

Changed your mind

You may cancel your online order by contacting us within 14 days of receiving it. You do not need to provide a reason.

After telling us that you wish to cancel, you must return the item within a further 14 days.

To begin a return, contact us at and include your order number. Do not send a return to the supplier or to the address shown on the original parcel unless we have instructed you to do so.

Return condition

You may inspect the product in the same way that you reasonably could in a physical shop.

Please return the product with all included accessories and, where reasonably possible, its original packaging. We may make a reasonable deduction if unnecessary handling has reduced the product's value.

Change-of-mind return postage

Customers are responsible for the cost of returning a change-of-mind order unless we state otherwise in writing.

We strongly recommend using a tracked postal service. We cannot issue the refund until we receive the returned product or receive acceptable evidence that it has been sent.

Refund timing

Approved refunds will be issued to the original payment method.

We will process the refund within 14 days of receiving the returned product or receiving acceptable evidence that it has been sent back, whichever occurs first.

For eligible order cancellations, the refund will include the product price and the cost of the least expensive standard delivery option originally offered. Additional amounts paid for premium or expedited delivery are not refundable beyond the standard delivery cost.

Faulty, damaged or incorrect products

If your product arrives faulty, damaged, incorrectly supplied or materially different from its description, contact us as soon as possible with your order number and clear photographs or video of the issue.

Depending on the circumstances, you may be entitled to a refund, repair or replacement. We will cover reasonable return costs for products confirmed as faulty, damaged, incorrectly supplied or not as described.

Cancelling before dispatch

Contact us as soon as possible if you need to cancel or amend an order.

We will try to stop the order before dispatch, but this cannot be guaranteed after processing has begun. If it has already been dispatched, you can use the cancellation and returns process described above.

Return address

Do not return products without first contacting customer support.

Once a return is approved, we will provide the correct return instructions and return address.

Your statutory rights

Nothing in this policy limits or removes your rights under applicable UK consumer law.